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PRIVACY POLICY

Thank you for visiting Emilie Desmeules Art's website and taking the time to review its privacy policy (hereinafter referred to as the 'Policy').

By navigating our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it, as applicable.

This privacy policy consists of the following elements: Objectives of the privacy policy, Effective date, Consent collection methods, Data collection purposes, Data processing purposes, Collected personal information, Processing methods used, Access and control methods for personal information, Sharing and reasons for sharing personal information with third parties, Use of cookies and similar technologies, Retention of personal information.

1. OBJECTIVES OF THE PRIVACY POLICY:

Respect for privacy and the protection of personal information are essential to us. Through this Policy, we aim to protect them in accordance with the laws in force.

To ensure this protection, Emilie Desmeules Art commits to only collecting, processing, and sharing information allowing the identification of an individual when the person has consented, unless permitted or required by law, in which case your consent will not be necessary.

The Policy aims to inform users about the reasons and how Emilie Desmeules Art or any person acting on its behalf will collect and use their personal information. It is designed in clear language to ensure informed consent from users.

For the purposes of this Policy, 'personal information' refers to all information about an identifiable person or allowing the identification of a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.

2. EFFECTIVE DATE

This Policy comes into effect on November 1, 2023.

This Policy replaces the Privacy Protection Policy dated November 1, 2023.

Consent collection methods We commit to obtaining consent before collecting an individual's personal information. Consent may be explicit or implicit and can be provided directly by the individual or their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent can reasonably be inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to obtain a response to a question is considered implicit consent to collect information containing personal details. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which they are collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, especially in the context of a government request, to obtain the person's consent to collect, use, or disclose their personal information. We commit never to disclose such information except in compliance with this Policy, unless required or permitted by law.

3. DATA COLLECTION PURPOSES

The information collected is in line with the purposes and objectives outlined in this privacy policy.

Here are some reasons why we collect your personal information:

To provide products and services: We will collect and process the necessary data and information to fulfill our mission and contractual obligations.

To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and improve the functioning of our products and services.

To develop new products and services and for AI: The collected data can be used in a research and development framework to propose new products and services to our users, especially through advertisements and marketing messages. Additionally, the collected and aggregated data may be processed by algorithms using artificial intelligence.

To offer personalized products and services: Collecting and analyzing data generated by your interactions with our services allows us to develop and create products and services that are relevant to consistently meet your cultural and entertainment expectations, especially to anticipate adjustments for requiring clients.

To assess the performance of products and services: Data is collected to obtain information about the advantages and disadvantages of our products and services to evaluate and resolve any issues, especially through surveys. This ensures the quality of our products and services and helps manage risks.

To protect the privacy of our users: The collected data helps us verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.

To fulfill legal obligations: Data is collected to meet obligations arising from laws, regulations, or international treaties.

4. COLLECTED PERSONAL INFORMATION

Emilie Desmeules Art may collect personal information in various forms but will do so only by lawful means and solely for necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.

The collected personal information and its sensitivity may vary depending on the context of the interactions between you and Emilie Desmeules Art. Hence, we must primarily inform you of the nature of the personal information we use.

We protect all collected personal information. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details: First and last name, email address, mailing address, phone number, and similar data used to communicate with you.

Identity verifications: Passwords, password hints, and other similar security information used to identify you and access your account.

Demographic data: Information about you such as your age, gender, country, and language of communication.

Payment data: Information necessary for processing your payments, such as the payment instrument number (e.g., credit card number) and the associated security code.

Subscription data: Information about your subscriptions related to cultural events and newsletters from cultural companies.

Images and sounds: Audiovisual data to ensure the safety of our users, particularly at cultural events organized or hosted by us.

Interactions: Data related to your use of websites, platforms, and tools created. This includes data you provide to use the products. In other cases, such as error reports, it is data we generate.

Other examples of interaction data we collect include:

Data about visited sites and usage: For example, payment and account history, details about items you purchase, and activities associated with your account.
Problem resolution and help data: Information you provide when you contact Emilie Desmeules Art for help, including the products you use, and other information to help us resolve your issue.
Interests and preferences: Data about your interests and preferences, such as artists or music styles you attend concerts for, types of exhibitions or cultural events that interest you, and cities you are willing to visit for specific cultural events. Besides the information you explicitly provide, other collected data sometimes allows us to define or guess your interests and preferences.
Content consumption data: Data about multimedia content (e.g., TV, video, music, audio, books, apps, and games) accessed through our products.
Searches and orders: Search queries and orders you make when using our website.
Textual, input, and handwriting data: Textual, input, and handwriting data, and related information.
Location data: Data, which can be precise or general, about your device's location. For example, location data may be collected from a device's IP address or data in your account profile indicating your location, such as a city name or postal code.
Other data: Other data provided when using our website, including data from Google Analytics.

5. DATA PROCESSING PURPOSES:

Providing our products and services. We use the data to operate our products and services and provide you with rich and interactive experiences. For example, generating a contract or an invoice.

Improving products and/or services. We use the data to enhance our products, including adding new features or capabilities (error report when purchasing a ticket or accessing an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as deductions we make about you and your product usage, activities, interests, and location.

Product and/or service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.

Customer support. We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.

Contributing to securing and resolving issues. We use data to contribute to the security and resolution of issues related to our products and services. This includes using data to ensure the security of services provided to our customers, detect malicious programs and activities, resolve performance and compatibility issues to help customers make the most of their experience, and inform them about updates to our products and services. This may involve the use of automated systems to detect security issues.

Security. We use data to protect the security of our products and customers. Our security features can prevent the operation of malicious software and inform users of the detection of malicious software on their device or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe via email, respond to surveys, and choose whether or not to receive promotional communications from Emilie Desmeules Art via email, SMS, mail, and phone. For further information on managing your contact details, email subscriptions, and promotional communications, refer to the Access and Control of Your Personal Information section of this Policy.

Relevant offers. Emilie Desmeules Art uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the most interesting and relevant information for you and communicate it to you in different ways. For example, we can predict your interests in shows and offer new activities that may appeal to you.

Advertising. Emilie Desmeules Art uses data collected through interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party sites. Sometimes, we may use automated processes to make ads more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide product subscriptions to customers and use contact information to deliver products purchased in our online stores/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use our customers' age to ensure compliance with our obligations regarding the privacy protection of children or to ensure that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data for research, including scientific and public interest purposes when permitted by law.

6. PROCESSING METHODS USED

Emilie Desmeules Art attaches great importance to the security of your personal information and is committed to processing it in accordance with industry standards and norms, only for the purposes for which they are collected as described in this policy or in a specific notice for this purpose. Nevertheless, the absolute safeguarding of this information is impossible given the inherent security limitations of transmission over the Internet. Information transmitted to us is therefore ultimately at the user's own risk.

7. ACCESS AND CONTROL OF PERSONAL INFORMATION

Emilie Desmeules Art ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact details provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot provide you with access to your personal information. This includes situations where access may lead to the disclosure of another person's personal information, and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will notify you of the reason we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.

8. SHARING AND PURPOSE OF SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We do not share your personal information with companies, organizations, or individuals outside of Emilie Desmeules Art, except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:

With your consent.
For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only engage the services of reputable companies with privacy policies.
For external processing needs: We transmit personal information to other trustworthy companies or individuals who process it on our behalf, following our instructions, in accordance with this privacy policy, with a data security level at least equivalent to ours, and in compliance with any other appropriate security and confidentiality measures.

Specifically, we use the services of third-party providers to aggregate, clean, and analyze data in the cultural sector so that they can enhance this data and develop tools for the benefit of the public or sector players. To do so, these providers process the information provided as follows:

The data is initially prepared and classified for use.

From the prepared data, the provider creates aggregate statistics containing general and non-personal information, sometimes combined with data from similar sources. These aggregated data are then used to establish aggregate statistics such as origin analyses (mainly through postal codes), as well as seasonality analyses or price analyses (e.g., basket types).

These data are then enhanced using two different processes. The first is enhancement by using openly available third-party data, such as socio-demographic data from the Census via postal codes. The second process is called inference enhancement. For instance, in the case of purchasing a ticket at the "under 25 years old" rate, inferring that the individual concerned is under 25 years old.

For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with current laws and regulations.

Emilie Desmeules Art is committed not to sell or rent your personal information to a third party.

9. COOKIES AND SIMILAR TECHNOLOGIES

Emilie Desmeules Art may use cookies, internet tags, invisible pixels, log files, or other technologies to collect certain personal information related to visitors on our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted from the server to the browser during a visit to the website, uniquely identifying the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of the visit, and any other statistics.

The cookies used are intended to track search history and session-related carts (e.g., ticket purchases) to facilitate the user's online browsing experience. It's important to note that enabling the cookie option, depending on the chosen configuration, may allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or references to third-party sites. This policy ceases to apply upon leaving our website, and Emilie Desmeules Art is not responsible for the collection or processing of personal information by these third parties or via these external sources.

10. RETENTION OF PERSONAL INFORMATION

Emilie Desmeules Art retains collected data for different periods, depending on their nature and usefulness in offering our products and services. During the retention period, Emilie Desmeules Art takes physical and technical measures to ensure the security of data containing personal information.

The primary locations where personal information is stored are the cities where Emilie Desmeules Art has offices or facilities and the cities where WIX has servers containing data collected by Emilie Desmeules Art.

Personal information may be stored outside the country in which you reside, if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and governmental authorities and law enforcement agencies of those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

ADDITIONAL INFORMATION

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date when the last modifications were made and allow you to access archived versions for consultation. If the modifications are significant, we publish a prominently displayed notice on our website (including, for some services, through email notification).

Compliance Officer:

For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Emilie Desmeules

Emilie Desmeules Art

Boisbriand, QC J7H0C1

Phone: 514-444-1179

Email: emiliedesmeulesart@gmail.com